Managing Conflict and Difficult Conversations in the Workplace
20 mins
About this course
Conflicts are inevitable in any team, but how they are handled can make all the difference.This module provides practical strategies to help leaders manage conflict and guide difficult conversations in a way that supports positive outcomes. It focuses on recognising conflict early, understanding resolution styles, and promoting open communication and trust within teams.Learning outcomesUnderstand:- the common causes of conflict and how conflict can escalate- the different conflict resolution styles and when to use each one- techniques for de-escalating tense or difficult conversations- how open communication can help prevent conflict- the importance of psychological safety and trust in building strong team relationships.
About this Provider
Kognent helps you to meet your obligations and empower your team with Australian and New Zealand tailored courses that make employee training a breeze.Kognent is a passionate team of learning professionals, based on the Sunshine Coast. We're driven by user experience, quality in-house design and development, and continuous improvement. We pride ourselves on our personable and open-minded approach and enjoy a bit of fun along the way.
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Modules
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Managing Conflict and Difficult Conversations in the Workplace Interactive module
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